Consumer Hub

The Digital Markets, Competition and Consumers Act 2024 (DMCCA) fundamentally changes the landscape of consumer law with relevance to all businesses offering products and services to UK consumers.

This is our information hub on the DMCCA and related developments in consumer protection, advertising and marketing.

This page will be continually updated to reflect recent developments.

For support on advice, policies, procedures, training and regulatory defence in this area, sign up for developments or get in touch.

 

Latest developments

2025
Supermarket Apologises for Breaking Pricing Rules
Supermarket Apologises for Breaking Pricing Rules

Supermarket Asda has issued an apology after failing to include legally required information on the…
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ASA Ruling Against Supplement Company
ASA Ruling Against Supplement Company

The Advertising Standards Authority (ASA) has upheld that an advertisement published by Healthbio Ltd…
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CAP confirms new legal restrictions for advertising food and drink
CAP confirms new legal restrictions for advertising food and drink

Following the conclusion of the consultation on the implementation of the…
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ASA Ruling Against Luxury Clothing Retailer
ASA Ruling Against Luxury Clothing Retailer

The Advertising Standards Authority (ASA) has ruled that retailer, Lacoste E-commerce t/a…
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ASA Ruling Against Popular Clothing Retailer
ASA Ruling Against Popular Clothing Retailer

The Advertising Standards Authority (ASA) has ruled that clothing retailer, Nike…
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ASA publishes report on environmental claims made by travel agents
ASA publishes report on environmental claims made by travel agents

The Advertising Standards Authority (ASA) has published a snapshot report on how…
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ASA Ruling in Crackdown on Availability of Advertised Hotel Prices
ASA Ruling in Crackdown on Availability of Advertised Hotel Prices

The Advertising Standards Authority (ASA) has ruled that hotel company…
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ASA Upholds Complaint Against Hotel Booking Site
ASA Upholds Complaint Against Hotel Booking Site

The Advertising Standards Authority (ASA) upheld a complaint made against…
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New Legislation in Relation to ‘Consumer Savings Schemes’
New Legislation in Relation to ‘Consumer Savings Schemes’

The Digital Markets, Competition and Consumers Act (DMCCA) has introduced…
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ASA and CAP have Published their Annual Report
ASA and CAP have Published their Annual Report

The Advertising Standards Authority (ASA) and The Committee of Advertising…
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CMA Publishes Final Guidance on Price Transparency
CMA Publishes Final Guidance on Price Transparency

The Competition and Markets Authority (CMA) has published guidance for…
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CMA announces investigations into eight businesses
CMA announces investigations into eight businesses

The Competition and Markets Authority (CMA) has announced that it…
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Drip pricing ad about glasses complaint upheld by ASA
Drip pricing ad about glasses complaint upheld by ASA

The Advertising Standards Authority (‘ASA’) upheld three complaints made against…
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LED facemask complaint upheld for making medicinal claims
LED facemask complaint upheld for making medicinal claims

The Advertising Standards Authority (ASA) upheld a complaint made against…
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ASA complaint against travel booking company upheld
ASA complaint against travel booking company upheld

The Advertising Standards Authority (ASA) upheld a complaint against travel…
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Complaint against online betting ad not upheld by ASA
Complaint against online betting ad not upheld by ASA

The Advertising Standards Authority (ASA) did not uphold the complaint…
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ASA publish its mid-year report for 2025
ASA publish its mid-year report for 2025

The Advertising Standards Authority (‘ASA’) has published its 2025 mid-year…
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Guidance for Traders on Pricing Practices updated by Trading Standards
Guidance for Traders on Pricing Practices updated by Trading Standards

Guidance for Traders on Pricing Practices was originally produced in…
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UK Government calls for evidence on tobacco and vape legislation
UK Government calls for evidence on tobacco and vape legislation

The UK Government has opened a ‘call for evidence’ by…
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ASA ruling against beauty brand for making medicinal claims
ASA ruling against beauty brand for making medicinal claims

The Advertising Standards Authority (‘ASA’) upheld a complaint against Sweet…
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ASA ruling against betting company William Hill
ASA ruling against betting company William Hill

The Advertising Standards Authority (‘ASA’) upheld a complaint against WHG…
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Consumer Minister backs CTSI Approved Code Scheme in tackling consumer detriment
Consumer Minister backs CTSI Approved Code Scheme in tackling consumer detriment

The Minister (Kate Dearden) joined representatives from the Approved Code…
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Introduction of the Organic Production (Amendment) Regulations 2025
Introduction of the Organic Production (Amendment) Regulations 2025

These Regulations extend the deadlines for the use of non-organic…
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ASA ruling against Betway
ASA ruling against Betway

A YouTube advert for Betway received a complaint challenging whether…
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CMA trial about ‘urgency claims’ confirmed for June 2026
CMA trial about ‘urgency claims’ confirmed for June 2026

Back in November 2022, the Competition and Markets (CMA) opened…
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ASA rules Red Tractor ad is misleading
ASA rules Red Tractor ad is misleading

A TV ad for the Red Tractor Scheme (a standards…
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Updated guidance on gambling advertising regarding young people
Updated guidance on gambling advertising regarding young people

The Committee of Advertising Practice (CAP) (which publishes advertising guidance…
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ASA publishes results of AI trial monitoring alcohol advertising compliance
ASA publishes results of AI trial monitoring alcohol advertising compliance

On 9 October 2025, the Advertising Standards Authority (ASA) published…
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Furniture company ad found misleading by ASA
Furniture company ad found misleading by ASA

A furniture company used a countdown timer on its website…
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Supermarket fined £36,000 for allergen labelling breaches
Supermarket fined £36,000 for allergen labelling breaches

A supermarket chain has been convicted and fined £36,000 and…
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HFSS volume restrictions come into force
HFSS volume restrictions come into force

Despite the UK Government announcing in July 2025 that they…
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CMA investigation into Ticketmaster draws to a close
CMA investigation into Ticketmaster draws to a close

On 5 September 2024, the CMA opened an investigation into…
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CAP updates its guidance on age-restricted ads online
CAP updates its guidance on age-restricted ads online

The Committee of Advertising Practice (CAP), the sister organisation of…
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Influencer posts promoting vodka irresponsible by targeting young people
Influencer posts promoting vodka irresponsible by targeting young people

Two prominent influencers were engaged by AU Vodka to promote…
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ASA upheld complaint about irresponsible e-scooter promotion
ASA upheld complaint about irresponsible e-scooter promotion

The ASA upheld a complaint against Currys for promoting an…
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Consultation on the implementation of less healthy foods
Consultation on the implementation of less healthy foods

The Committee of Advertising Practice (CAP and BCAP) are issuing…
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HFSS brand advertising exemption
HFSS brand advertising exemption

A new exemption from restrictions on TV, online and on-demand…
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CMA enforce consumer review policy requirement
CMA enforce consumer review policy requirement

The Competition and Markets Authority (CMA) will be actively looking…
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ASA guidance on influencer marketing
ASA guidance on influencer marketing

The ASA has published guidance for businesses when engaging third…
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CMA publishes new guidance on DMCCA enforcement
CMA publishes new guidance on DMCCA enforcement

On 28 August 2025, in anticipation of the CMA ramping…
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BrewDog advert about alcohol upheld as irresponsible
BrewDog advert about alcohol upheld as irresponsible

The ASA upheld a complaint against BrewDog for a poster…
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Product Regulatory and Metrology Bill passes into law
Product Regulatory and Metrology Bill passes into law

On 21 July 2025, the Product Regulatory and Metrology Bill…
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Non-approved health claim drink label complaint upheld by ASA
Non-approved health claim drink label complaint upheld by ASA

The drink company’s website claimed its product could prevent or…
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Unhealthy model body not irresponsible says ASA
Unhealthy model body not irresponsible says ASA

An in‑app advertisement for a large online fashion retailer was…
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CMA 3-month enforcement update on DMCCA
CMA 3-month enforcement update on DMCCA

On 10 July, the CMA published an update on their…
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Draft guidance on pricing transparency published
Draft guidance on pricing transparency published

The CMA has published its draft guidance for businesses on…
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ASA upheld complaint on unsafe overtaking advert
ASA upheld complaint on unsafe overtaking advert

The complaint for a TV and video‑on‑demand ad for a…
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Amazon gives undertakings to CMA on fake reviews
Amazon gives undertakings to CMA on fake reviews

Amazon has given undertakings to the CMA committing to enhance…
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