We are committed to providing excellent service and addressing any problems that may arise. Please tell us immediately if you have any concerns about our service, so that we can put things right.
If you wish to complain, please click on the link to obtain a copy of our complaints handling policy.
If having received our final reply to your complaint, you are still not satisfied, you can refer your complaint to the Legal Ombudsman. The Legal Ombudsman will expect you to have given us the opportunity to resolve your concerns before getting involved. As a guideline, they suggest eight weeks for us to resolve your complaint.
There are also timescales for referring complaints to the Legal Ombudsman.
The Legal Ombudsman will ordinarily only investigate complaints which have been referred to them no later than one year from the date of the problem happening, or one year from when you should reasonably have known there was cause for complaint.
If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of the date of this email.
We are authorised and regulated by the Solicitors Regulation Authority (‘SRA’). Clients who have a concern about our service can use the services of the Legal Ombudsman, as explained above.
If you are not a client of ours but have a concern about our professional conduct, you can send details to email@example.com. We treat any such concerns very seriously. You can also contact the SRA here: https://www.sra.org.uk/home/contact-us/).