CMA orders ticket seller to refund customers

The Competition and Markets Authority (CMA) found that StubHub UK did not show consumers the total price upfront and instead included mandatory fee later in the process.

Using its new powers under the Digital Markets, Competition and Consumers Act 2024 (DMCCA), CMA has fined the company close to £900,000 and ordered it to issue refunds to more than 50,000 fans exceeding £590,000. For admitting to breaking the law and settling the case early with the CMA, StubHub received a 40% reduction to its financial penalty.

Since the consumer protection provisions of the DMCCA came into force on 6 April 2025, the CMA has so far secured more than £1.95 million in refunds for customers and levied fines exceeding £5.7 million.